Managed technology services
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Managed technology services

Technology-based, vendor-neutral managed services designed to guide and support you in achieving optimized business outcomes.
Working as an extension of your team, we go beyond traditional managed equipment services by treating technology as an enabler rather than an outcome. We take on the responsibility for planning and managing the complexity of your equipment, technology and systems (including AI). We partner with you to encourage clinical, operational, financial and experiential transformation, empowering you to drive change and ensure patient and staff satisfaction.
  • Flexible, shared-risk and reward engagement models
  • Needs planning for current and future state
  • Recommendations grounded in data insights

Demonstrated results in managed technology services

  1. 98%

    System availability

    98%

    System availability

     Since implementing Philips’ patient monitoring technology in 2015, Saratoga Hospital has reduced patient transfers to the intensive care unit (ICU) by 63 percent and eliminated patient codes within its 20-bed

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  2. 25.000

    Patients per year

    25.000

    Patients per year

     Since implementing Philips’ patient monitoring technology in 2015, Saratoga Hospital has reduced patient transfers to the intensive care unit (ICU) by 63 percent and eliminated patient codes within its 20-bed

    Read more
  3. 20%

    reduction in wait times

    20%

    reduction in wait times

     Since implementing Philips’ patient monitoring technology in 2015, Saratoga Hospital has reduced patient transfers to the intensive care unit (ICU) by 63 percent and eliminated patient codes within its 20-bed

Service delivery summary

We offer a proven track record in long-term strategic partnerships that focus on control, flexibility and data-driven improvements. Our managed :

  • Flexible, future-proof technology and service management grounded in actionable data insights

  • Single point of contact for stakeholders, aligned to your KPIs Access to real-time metrics for continuous improvement

  • Financing and financial planning models tailored to meet your budget

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Benefits

Helping you address key quadruple aim goals in patient and staff experience, outcomes and cost of care, including:

  • Improved patient turnaround time, average procedure time and wait time

  • Reduced patient prep, procedure and post-procedure lab time

  • Increased volume within resource allocations

  • Minimized variation and a more consistent staff experience

  • Improved operational efficiency

  • Reduced variation and fewer barriers to clinical upgrades

  • Optimized total cost of ownership

  • Simplified data collection and analysis for better asset utilization and fleet management

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Our approach options
We align ourselves with your strategic priorities, key performance indicators (KP|s) and business outcome objectives to ensure continued delivery of high-quality patient care with a predictable cashflow. 
Our approach to continuous optimization includes:
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Why now?

Strategic technology management is emerging as a key operational discipline towards creating smarter hospitals. Some factors driving the change include:

  • Need for technology-enables approaches and innovation in healthcare that can drive down budgets

  • Lack of accurate operational information, resources and expertise that can result in missed savings as high as 12-16%

  • Demand for partnerships that deliver not just equipment but also innovative services and software, tailored to the provider’s needs

  • Opportunity for technology as a key differentiating factor in creating a competitive advantage

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Financial and delivery model

Based on your operational and clinical needs and optimized total cost of ownership, your multi-year investment and maintenance plan will utilize actual and benchmark . Financial model features can include:

  • Shared risk and reward through a flexible, predictable, sustainable business model that leverages such options as managed services or pay-per-use arrangements, seasonally

  • Consolidation of investments and lifecycle costs into a structured payment for stable, predictable capital planning

  • Performance- and risk-based incentive structures tied to clinical, operational and financial

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Service comparison

Tier 1
Traditional maintenance agreement

Access to technology, technicians and remote capabilities through a tiered support model, where in-house capabilities are complemented by Philips support and expertise.

Tier 2
Managed technology service agreement

Planning and management of equipment, technology, and systems (including AI), based on current and future needs, with a financial model designed around shared risk and reward.

Structure

Optimize your monitor configuration, workflows and processes Monitoring that fits your workflow, allowing clinicians to make informed decisions Measurable change recommendations fueled by facts

Optimize your monitor configuration, workflows Monitoring that fits your workflow, allowing clinicians to make informed decisions and Measurable change recommendations fueled by facts

Service details

Alarm consultation Both baseline and essential education

Alarm consultation Both baseline and essential education Workflow observation Policy review Optimization and implementation with screen configuration

Enabling technologies

IntelliVue patient monitors

IntelliVue patient monitors PIC iX central monitoring station CareEvent management system

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Frequently asked questions

Documentation

Philips Affiniti ultrasound machine customer story featuring
3D AR&VR files|PDF|(2.96 MB)
Affinity brochure
Feature movie (PPL)|MP4|(6.39 MB)

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    Technology-based, vendor-neutral managed services designed to guide and support you in achieving optimized business outcomes.

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Footnotes
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  2. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting
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Disclaimer
Since 2016, Philips has conducted original research to help determine the readiness of countries to address global health challenges and build efficient and effective healthcare systems. The 2020 FHI report explores the perspectives of the next generation of healthcare professionals in all 15 countries. For details on the Future Health Index methodology and to access the 2020 report in its entirety, visit the Future Health Index site.